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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP OfficeJet 4650 All-in-One Printer
Microsoft Windows 10 (64-bit)

How do I turn off "auto answer" on my Officejet 4650 fax?  Could find absolutely no information on this anywhere.  Thanks.

1 REPLY 1
HP Recommended

Hi @winfordnettles,

 

Welcome to the HP Support Community. 

 

Do not worry, I'd be happy to help you! 

 

I understand that you need to know if you turn off auto answer on your printer will you still receive faxes?

 

You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive
faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers
incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting.
(The default Rings to Answer setting is five rings.)

 

Try the steps mentioned below to receive the fax manually.

 

1. Make sure the printer is turned on and you have paper loaded in the main tray.
2. Remove any originals from the document feeder tray.
3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the
printer answers. Or, turn off the Auto Answer setting so that the printer does not automatically answer
incoming calls.
4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax
machine.
5. When you hear fax tones from a sending fax machine, do the following:
a. From the printer control panel display, touch Fax , touch Send and Receive, and then touch Receive
Now.
b. After the printer begins to receive the fax, you can hang up the phone or remain on the line. The
phone line is silent during fax transmission.

 

Refer to this manual to further troubleshoot fax issues.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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