• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-04-2021 04:37 PM

HP Recommended
Product: HP Officejet Pro 8710
Operating System: Microsoft Windows 10 (64-bit)

I need help in how to update my password on my HP Officejet Pro 8710. I had to update my google password and ever since I get an error when scanning to my email that the username/password do not match.  When I try to bypass and scan to the usb walk up drive I get a error message the usb is busy. I am getting frustrated and disappointed in not being able to get this issue resolved. This printer is useless for me without having this feature working.  Any help would be greatly appreciated. 

2 people had the same question
4 REPLIES 4

‎06-05-2021 12:31 AM

HP Recommended

@skc01 

 

Please use pp 13-14 of the following Guide

 

                http://h10032.www1.hp.com/ctg/Manual/c05048181.pdf

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎06-24-2021 09:42 AM

HP Recommended

Pages 13-14 do not address this issue.  Where do we update the username and password on the 8710.  I was scanning to emails just fine until last night.

Was this reply helpful? Yes No

‎06-24-2021 09:44 AM

HP Recommended

Pages 13-14 do not address the issues of not being able to scan docs to email when the error "invalid username or password" pops up.  How do you fix this problem (e.g. where do you enter this information and what is this information)?

Was this reply helpful? Yes No

‎06-24-2021 02:29 PM

HP Recommended

@John1132 

 

Please use the following discussion

 

     https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/How-do-I-change-my-email-password-within-the-p...

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.