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Message 11 of 51
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Same here. Let me know if you find a solution

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Message 12 of 51
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Didn't work for my 6978. I've tried everything your website suggested. Too bad HP doesn't have real people providing real solutions to long time customers.

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Message 13 of 51
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Same here. Please let me know if you figure it out

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Message 14 of 51
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DID. NOT. WORK.

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Message 15 of 51
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I have similarly wasted about 4 hours trying to enable scanning to my new (HP) laptop.

I do not want to use HP Cloud. I want to scan directly to my laptop as I have been doing up to now.

Printing is wireless connected and works.

  1. Installed FULL software – fails Wireless connection
  2. Installed HP Print & Scan Doctor - fails Wireless connection / cannot communicate
  3. Connect via USB – success
  4. Change USB connection to Wireless – fail
  5. Uninstall / reinstall / reboot countless times
  6. Constantly fighting with ‘HP Smart’ installation
  7. Windows Scan & Fax / Windows Scan work

So I have given up, I am using Windows Scan which is so inferior to the HP software I have been using but I am not going to use a USB connection (and go back to the stone age)

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Message 16 of 51
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I solved this by downloading the Windows Scan App from the Windows App Store 

It's less pretty than HP Smart but works

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Message 17 of 51
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Hi @Me97  and all,

 

Can try this standalone scan  solution?

 

HP Scan Extended

http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

(Copy the link address and and paste in a new window)

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Hope that helps!



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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Message 18 of 51
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Correctly configured there should be no need to connect to cloud. The user guide explains the setup very clearly and it is good place to start

 

https://support.hp.com/us-en/product/hp-officejet-pro-8020-all-in-one-printer-series/24208622/model/...

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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Message 19 of 51
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Yes, that is the solution I ended up with ... "So I have given up, I am using Windows Scan ..." 

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Message 20 of 51
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Scanning won't connect over wifi (although the printer functionality is fine) so as I don't want to connect by USB I can't set it up "correctly" 

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