• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎11-04-2020 10:23 AM

HP Recommended

Same here. Let me know if you find a solution

Was this reply helpful? Yes No

‎11-04-2020 10:26 AM

HP Recommended

Didn't work for my 6978. I've tried everything your website suggested. Too bad HP doesn't have real people providing real solutions to long time customers.

Was this reply helpful? Yes No

‎11-04-2020 10:26 AM

HP Recommended

Same here. Please let me know if you figure it out

Was this reply helpful? Yes No

‎11-04-2020 10:27 AM

HP Recommended

DID. NOT. WORK.

Was this reply helpful? Yes No

‎11-12-2020 12:55 PM

HP Recommended

I have similarly wasted about 4 hours trying to enable scanning to my new (HP) laptop.

I do not want to use HP Cloud. I want to scan directly to my laptop as I have been doing up to now.

Printing is wireless connected and works.

  1. Installed FULL software – fails Wireless connection
  2. Installed HP Print & Scan Doctor - fails Wireless connection / cannot communicate
  3. Connect via USB – success
  4. Change USB connection to Wireless – fail
  5. Uninstall / reinstall / reboot countless times
  6. Constantly fighting with ‘HP Smart’ installation
  7. Windows Scan & Fax / Windows Scan work

So I have given up, I am using Windows Scan which is so inferior to the HP software I have been using but I am not going to use a USB connection (and go back to the stone age)

Was this reply helpful? Yes No

‎11-23-2020 10:54 AM - edited ‎11-23-2020 11:00 AM

HP Recommended

I solved this by downloading the Windows Scan App from the Windows App Store 

It's less pretty than HP Smart but works

Was this reply helpful? Yes No

‎11-23-2020 07:26 PM - edited ‎11-24-2020 10:48 PM

HP Recommended

Hi @Me97  and all,

 

Can try this standalone scan  solution?

 

HP Scan Extended

http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

(Copy the link address and and paste in a new window)

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



1 person found this reply helpful
Was this reply helpful? Yes No

‎11-23-2020 07:51 PM

HP Recommended

Correctly configured there should be no need to connect to cloud. The user guide explains the setup very clearly and it is good place to start

 

https://support.hp.com/us-en/product/hp-officejet-pro-8020-all-in-one-printer-series/24208622/model/...

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎11-24-2020 06:07 AM

HP Recommended

Yes, that is the solution I ended up with ... "So I have given up, I am using Windows Scan ..." 

Was this reply helpful? Yes No

‎11-24-2020 06:11 AM

HP Recommended

Scanning won't connect over wifi (although the printer functionality is fine) so as I don't want to connect by USB I can't set it up "correctly" 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.