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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎03-08-2023 09:55 AM

HP Recommended

How to reset user name and password for scan to email on HP OfficeJet Pro 8720?

Category:
1 REPLY 1

‎03-11-2023 06:34 AM

HP Recommended

Hi @Tina2023,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Try these:

 

1. On the printer control panel, Swipe down the dropdown list and select the Setup icon.

2. In the Setup tab, select “Tools”.

3. Choose “Restore Factory Default”.

4. You will see a message displays asking if you are sure you want to restore factory defaults.

5. Touch Yes. A message displays stating that the printer factory defaults have been restored.

6. Touch the Home button ( ) to return to the main screen.

7. Run “Wireless setup wizard” from the control panel if need a wireless connection.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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