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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
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HP OfficeJet Pro 9025e All-in-One Printer

I use HP Smart to interface with my HP9025e printer, which I primarily use for scanning.  I used to be able to easily find the Settings to adjust the default folder my scan is sent to from Documents (which I don't want) to Desktop (which I do want).  I can't find those settings anymore.  Where are they?

1 REPLY 1
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@gjanken 

 

Welcome to the HP English Community --

 

Perhaps post an image (no private information, please) of where you found the type of settings you describe?

 

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Unless something has changed very recently,

HP Smart -- by itself -- does not understand the concept of Presets / Custom Shortcuts and default folder Destinations

 

Example - HP Smart - Windows - Preset = Document > Scan > Optionally Edit - Done > Save

HP_Smart_Win_Scan_Document_Save_7HP_Smart_Win_Scan_Document_Save_7

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HP Smart - Windows and Mobile - understands how to use HP Smart Shortcuts to Scan > Optionally Edit - Done > Save > Call Shortcuts to save to Cloud Storage .  This method does not include saving to the Desktop and is mentioned here as FYI.

 

HP_Smart_Shortcuts_Cloud_Save_PDF_4HP_Smart_Shortcuts_Cloud_Save_PDF_4

 

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If you have installed the Full Feature Software / full driver printer software,

HP Scan understands the concept of Custom Shortcuts and Destination folders.

 

9025_HP_Scan_Menu_PDF_More_Destination_99025_HP_Scan_Menu_PDF_More_Destination_9

 

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HP Universal Scan Software understands Printer selection, Custom Shortcuts, and Destination folders

HP_Universal_Scan_Menu_JPEG_Page-Size_5HP_Universal_Scan_Menu_JPEG_Page-Size_5

 

 

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References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9025e All-in-One Printer  

 

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Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.