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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP Officejet Pro 8625 e-All-in-One Printer
Microsoft Windows 10 (32-bit)

Hi,

My HP Officejet Pro 8625 e-All-in-One Printer is not working due to an unknown printer error that I'm not able to diagnose. Is there a way that I can still use the fax feature on the device? When I turn on the all-in-one printer, the menu on the screen switches to the error screen before I can get to the fax screen.

 

Thanks for any tips/advice.

1 REPLY 1
HP Recommended

@Officejet_user

 

Welcome to the HP support community.

 

What error message are you getting?

Meanwhile:-

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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