Create an account on the HP Community to personalize your profile and ask a question
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
12-14-2020 06:08 PM
Product: HP Officejet Pro 8625 e-All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)
My HP Officejet Pro 8625 e-All-in-One Printer is not working due to an unknown printer error that I'm not able to diagnose. Is there a way that I can still use the fax feature on the device? When I turn on the all-in-one printer, the menu on the screen switches to the error screen before I can get to the fax screen.
Thanks for any tips/advice.
1 REPLY 1
01-04-2021 06:25 AM
Welcome to the HP support community.
What error message are you getting?
Perform a power reset
- Turn on the printer, if it is not already on.
- Wait until the printer is idle and silent before you continue.
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 30 seconds.
- Plug back the power cable straight to a wall outlet and printer without any surge protector.
- Turn on the printer.
Update the printer firmware
Here are the steps:- Click here
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community