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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
3ALA294
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Hp 7740 ADF scan problem

HP Recommended
Hp officejet pro 7740
Microsoft Windows 10 (64-bit)

hi I just bought my Hp 7740 yesterday...everything is good except of the ADF scanning and copying

 

the problem in the image... plz help

scan112_0002.jpg

3 REPLIES 3
sandytechy20
HP Support Agent
HP Support Agent
31,313 23,873 1,614 1,809
Message 2 of 4
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HP Recommended

@3ALA294

 

Welcome to the HP support community.

 

I understand that you are getting scanning and copy issues, I am glad to assist you.

Are you trying to scan and copy from ADF or scanner glass?

 

Meanwhile:-

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. If your printer has a rechargeable battery, remove it.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn on the printer to complete the reset.

Clean the automatic document feeder (ADF)

If your printer has an ADF, clean it regularly to help avoid paper jams and quality problems.

  1. Get a lint-free cloth and distilled water.

  2. Remove the original document from the ADF.

  3. Turn off the printer, and then disconnect the power cord.

  4. Open the ADF cover.

    Lifting the ADF cover

  5. Find the paper pick rollers and the separator pad inside the ADF.

    ADF paper pick rollers and separator pad

     

  6. Lightly dampen a clean, lint-free cloth with filtered or distilled water, and then squeeze any excess liquid from the cloth.

  7. Use the damp cloth to clean the paper pick rollers and the separator pad.

  8. Leave the ADF cover open for two minutes to allow the rollers and pad to dry.

  9. Close the ADF cover.

  10. Reconnect the power cord, and then turn on the printer.

Here is the HP support document for your future reference:- Click here

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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3ALA294
Author
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Message 3 of 4
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thx a lot but I have another questions 

I scanned from ADF (I chaneg the orientation)

fin.png

 

and now this

is that slow the paper ?is that slow the paper ?

is that slow the paper path?

 

I think this thin like hair block the paper path a little?!I think this thin like hair block the paper path a little?!

and maybe this slow the paper path  "this thin metal or something else has thin hair"?! (sorry for my bad english)

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sandytechy20
HP Support Agent
HP Support Agent
31,313 23,873 1,614 1,809
Message 4 of 4
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HP Recommended

@3ALA294

 

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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