Hp Smart App

[becky2951]

I have installed Hp Smart app on a new computer, it comes up a blank white screen, I have installed, uninstalled, reset, reinstalled and still only get a white screen

[Hawks_Eye]

Hi @becky2951 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for walking me through what you’ve already tried—that helps narrow things down. Before we dig into possible fixes, I’d like to understand a bit more about your setup so we can pinpoint the cause of that blank screen:

• Which HP printer model are you using with the HP Smart app?
• What’s the operating system and version on your new computer (for example, Windows 11 Home, Windows 10 Pro, etc.)?
• Did the app ever open correctly on this machine, or has it been blank from the very first launch?
• Are you signed in with an HP account inside the app, or does the blank screen appear before you can log in?
• Do you notice any error messages, flickers, or loading indicators before the white screen shows up?

Getting these details will help me figure out whether this is a compatibility issue, a sign-in problem, or something tied to the printer connection.

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.