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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎02-01-2024 12:22 PM

HP Recommended
Product: HP ENVY Photo 7830 All-in-One Printer
Operating System: macOS 12.0 Monterey

I need to reset my Hp envy printer to factory settings because I want to exclude some emails stored that I don't have any more access to and also forgot PIN (Scan to Email App). Indeed, that was the only solution given by HP in this forum for the same situation. I already reset 5x to factory settings without success and all configuration remains, including those **bleep** emails stored. Can someone please tell me how to really reset (hard reset) my printer to exclude all contents and not only a few configurations like wifi? So far the worst printer I have had…

By the way, it really doesn't make sense to need the PIN to exclude emails from MY OWN PRINTER…

Category:
1 person had the same question
1 REPLY 1

‎02-04-2024 02:01 PM

HP Recommended

Hi @Mouron,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the printer and need help with performing a factory reset.

The support here is limited and this issue might require one-on-one interaction to fix it.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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