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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-17-2024 05:49 AM

HP Recommended
Product: HP OfficeJet Pro 8023 All-in-One Printer
Operating System: Microsoft Windows 11

Printer will print but not scan. HP smart reverts to "printer offline" after printing. Windows 11 has printer working

Category:
1 REPLY 1

‎07-17-2024 06:29 AM

HP Recommended

Try a re-install of the full feature drivers

 

https://ftp.hp.com/pub/softlib/software13/printers/OJP8020/HPEasyStart-13.6.5-OJP8020_49_11_4670_1_W...

 

After installing the full feature driver package, click the windows key and select all apps and find HP.

Look for HP Scan.

BeemerBiker_0-1721219374577.png

 




If HP scan is not present then use HP Smart.
get HP Smart from the microsoft store if needed or if you want the newest version. You will have to sign into HP Smart using your HP account. The latest version as of Jun, 2024 is 154.2.1072.0 (USA English). If you do not have this version then go to the Microsoft store, find HP Smart, and click "update". If the button "update" is missing then you need to run "wsreset" from the Windows search bar.

To put HP Smart (or HP Scan) on the desktop:

For Windows 10, click Start. For Windows 11, click Start and click All apps This will show (see above) a list of all apps you have installed in Windows. Find the target app from the list, drag and pull the app from the Start menu to the desktop. This will create a desktop shortcut for the app installed from Microsoft Store.

Let me know if you need more help

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