• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-28-2021 01:05 PM

HP Recommended
Product: ENVY 6032
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

 

I launched the HP smart app to register my new printer. After successfully installing the ENVY 6032 printer on the application, the application happened to launch with no printer by default.

And I have 8 printers registered apparently, and when I want to switch to one of them, the application crashes, I can not do anything about it .. I tried to uninstall the application, but it resets the same worries ..

Category:
1 REPLY 1

‎04-02-2021 08:17 AM

HP Recommended

HI@ThibaudTW,

 

Welcome to the HP Support Community!

 

I understand that you need help on HP smart App,

 

Don't worry I'll try to help you out.

 

 

Are 8 printers connected to HP smart App or if they are duplicate entries?

check for windows updates and restart the PC?

try to reinstall the HP smart app from the Microsoft store?

 

 

The below link contains a self-help document,

 

Click here to download and know more about the app.

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.