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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Scrapbooker63
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Solved!

Hp7310 won’t connect to scan software. Scan Dr did a beautiful test scan but I can’t scan on my own.

HP Recommended
HP Officejet 7310 All in One
Microsoft Windows 10 (64-bit)

When I try to open the HP solution center on my computer in order to scan with my HP OfficeJet 7310 all in one I get a logo with an F and an I. Is there an update to the software that will allow me to scan?

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Andr-1611
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HP Recommended

Hello @Scrapbooker63,
Welcome to the HP Support Community!

 

HP Solution Center doesn't open , Adobe has permanently disabled the Flash Player as of 12-Jan-2021, and as the HP Solution center software is based on Flash, it may not work as expected.

 

Try this Solution:

Install HP Scan Extended find here: ftp://ftp.hp.com/pub/scanners/HPScanExt/
Download this file: HPScanExt.msi
Close all programs

Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the msi.

 

Hope this helps! Keep me posted.
Andreas

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