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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-02-2021 09:03 AM

HP Recommended
Product: HP Officejet 7310 All in One
Operating System: Microsoft Windows 10 (64-bit)

When I try to open the HP solution center on my computer in order to scan with my HP OfficeJet 7310 all in one I get a logo with an F and an I. Is there an update to the software that will allow me to scan?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-02-2021 02:34 PM

HP Recommended

Hello @Scrapbooker63,
Welcome to the HP Support Community!

 

HP Solution Center doesn't open , Adobe has permanently disabled the Flash Player as of 12-Jan-2021, and as the HP Solution center software is based on Flash, it may not work as expected.

 

Try this Solution:

Install HP Scan Extended find here: ftp://ftp.hp.com/pub/scanners/HPScanExt/
Download this file: HPScanExt.msi
Close all programs

Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the msi.

 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎03-02-2021 02:34 PM

HP Recommended

Hello @Scrapbooker63,
Welcome to the HP Support Community!

 

HP Solution Center doesn't open , Adobe has permanently disabled the Flash Player as of 12-Jan-2021, and as the HP Solution center software is based on Flash, it may not work as expected.

 

Try this Solution:

Install HP Scan Extended find here: ftp://ftp.hp.com/pub/scanners/HPScanExt/
Download this file: HPScanExt.msi
Close all programs

Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the msi.

 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No
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