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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-13-2024 02:45 AM

HP Recommended
Operating System: Microsoft Windows 11

HP SMART TANK 530 4SB24A

2 REPLIES 2

‎08-13-2024 02:48 AM

HP Recommended

I COULDN'T SCAN, PLS HELP ME

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‎08-14-2024 11:11 AM

HP Recommended

HI @BAES,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If you’re having trouble scanning with your HP Smart Tank 530 (model 4SB24A), follow these troubleshooting steps to resolve common issues:

1. Check Connections

  • Ensure Proper Setup:
    • Make sure the HP Smart Tank 530 is properly connected to your computer or network.
    • Verify that the printer is turned on and connected to the same network as your computer or mobile device if using a wireless setup.

2. Update or Install Software

HP Smart App:

  • Download the HP Smart app from the HP website or your device's app store.
  • Follow the on-screen instructions to set up the printer and access scanning functions.

Printer Drivers:

  • Ensure you have the latest printer drivers installed. Go to the HP Support website and search for your HP Smart Tank 530 to download and install the latest drivers.

3. Check Scanner Settings

Scan from HP Smart App:

  • Open the HP Smart app on your computer or mobile device.
  • Select Scan from the app's menu.
  • Follow the instructions to scan your document or photo.

Scan from Windows:

  • Open Windows Fax and Scan or Windows Scan.
  • Choose New Scan and select your HP Smart Tank 530 as the scanner.

4. Verify Printer and Scanner Setup

Network Configuration:

  • Make sure the printer is properly connected to your network if using wireless scanning.
  • Check the printer’s display for any error messages or connectivity issues.

Printer Status:

  • Ensure that the printer is not displaying any error messages or warning lights.

5. Perform Basic Troubleshooting

Restart Devices:

  • Restart both your computer and the HP Smart Tank 530 printer.

Check Cables:

  • If using a USB connection, ensure that the USB cable is securely connected to both the printer and the computer.

Reinstall Printer:

  • On your computer, remove and then reinstall the printer using the Devices and Printers settings.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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