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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
SHamman
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Message 1 of 2
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I am having problems scanning from my OfficeJet 8600 Pro to my Mac. I can print just fine

HP Recommended
hp Officejet pro 8600 premium
macOS 10.15 Catalina

I recently bought a new Mac and I was able to connect to the printer but when I try to scan it does not give me the option of a scan.

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@SHamman

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Create a shared folder on your Mac, and then configure the connection in the HP Embedded Web Server (EWS) to use the Scan to Network feature on your printer control panel.

NOTE: Scan to Network is only available on select printers.
  1. Make sure your printer is connected to the same wireless network as your Mac.

  2. Create a folder on your Mac.

  3. On the top bar, click the Apple icon , and then click System Preferences.

  4. In the System Preferences window, click Sharing.

  5. Select the File Sharing check box, and then click the Plus sign  under Shared Folders.

  6. Navigate to the folder you created, and then click Add.

  7. Add your username under Users, if necessary.

  8. Click Options, make sure the Share files and folders using SMB check box is selected, and then click Done.

  9. Open a browser, type the printer IP address into the search bar, and then hit Enter to open the EWS.

    NOTE: To find the printer IP address, open the Wireless  menu on the printer control panel.
  10. On the Home tab of the EWS, click Scan to Network Folder.

  11. Click the New Folder icon.

  12. Type a Display Name, type the Network Path, and then click Next.

    • The Display Name is what you want the folder to display as on the printer control panel. It does not have to be the same name as the shared folder on your Mac.

    • The Network Path is the Mac's IP address followed by the name of the shared folder on your Mac. To find your Mac's IP address, click the Apple icon , click System Preferences, and then click Network. The IP address displays next to Status.

  13. Follow the on-screen instructions to type your username and password, create a security pin, if desired, and then click Next.

  14. Follow the on-screen prompts to save and test the Network Path.

    The Scan to Network Folder feature is configured and your shared folder displays on the printer control panel.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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