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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-15-2021 06:22 PM

HP Recommended
Product: Color Laser Jet Pro MFP M281fdw
Operating System: macOS 10.15 Catalina

Hello. My scanner was working just fine until today when suddenly i started receiving error messages about smtp and incorrect usernames when I tried to use the scan to email function. Now it is just showing me the "Username and password is incorrect. Ensure both user and account are valid." I don't know what to do, I need my scanner for work as I am an artist. I am not very technologically advanced so please try to explain things simply. What can I do to fix this? I don't even know what username and password it is talking about. 

I tried to go through the IP page on my computer but it didn't change anything. 

1 person had the same question
2 REPLIES 2

‎04-15-2021 10:52 PM

HP Recommended

Hi,

This is talking about your email account username and password and likely related with its security configuration.

 

Please clarify what email service do you use for the printer (e.g. **bleep**, etc.)



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‎04-15-2021 11:39 PM

HP Recommended
@Prepaid Gift Balance wrote:

Hello. My scanner was working just fine until today when suddenly i started receiving error messages about smtp and incorrect usernames when I tried to use the scan to email function. Now it is just showing me the "Username and password is incorrect. Ensure both user and account are valid." I don't know what to do, I need my scanner for work as I am an artist. I am not very technologically advanced so please try to explain things simply. What can I do to fix this? I don't even know what username and password it is talking about. 

I tried to go through the IP page on my computer but it didn't change anything. 

As I understand you have an error - "Username and password are incorrect",

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you attempt to set it up again to resolve this issue?

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