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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-18-2024 02:06 PM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer

Can't connect by USB to my Pro 7740 for scanning.  Recent problem, just came up.

Category:
1 person had the same question
1 REPLY 1

‎06-20-2024 11:45 AM

HP Recommended

Hi @tampakit,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If you're experiencing issues connecting your HP OfficeJet Pro 7740 scanner via USB and are getting a "cannot connect" message, here are some steps to troubleshoot and resolve the issue:

Basic Troubleshooting Steps:

Check USB Connection:

  • Ensure the USB cable is securely connected to both the printer and your computer.
  • Try using a different USB port on your computer.

Restart Devices:

  • Power off both your computer and the printer.
  • Disconnect the USB cable from both ends.
  • Wait for about 30 seconds.
  • Reconnect the USB cable firmly.
  • Power on the printer first, then the computer.

Update Printer Drivers:

  • Outdated or corrupted drivers can cause connectivity issues. Ensure you have the latest printer drivers installed.
  • Visit the HP Support website, enter your printer model (OfficeJet Pro 7740), and download the latest drivers and software.

Run HP Print and Scan Doctor:

  • This utility can diagnose and resolve printing and scanning problems automatically.
  • Download and run the HP Print and Scan Doctor tool to check for issues and follow the prompts to fix any problems found.

Check Device Manager (Windows):

  • Press Windows + X keys and select "Device Manager."
  • Look for any yellow exclamation marks next to your printer under "Imaging devices" or "Print queues."
  • Right-click on the device and select "Update driver" to install any available updates.

Restart Windows Image Acquisition (WIA) Service:

  • Press Windows + R to open the Run dialog box.
  • Type services.msc and press Enter.
  • Scroll down and locate "Windows Image Acquisition (WIA)" service.
  • Right-click on it and select "Restart."

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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