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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
bjbwolf
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I am unable to scan from my mac

HP Recommended
Color Laser Jet Pro MFP M283cdw
macOS 10.12 Sierra

I cannot scan from my mac. It was working but has stopped.

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Betty0610
HP Support Agent
HP Support Agent
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HP Recommended

@bjbwolf

 

Welcome to the HP Support Community.

 

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

 

Update printer firmware

Update software on Mac 

 

Remove and add the printer

 

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign and then delete the printer.

 

Click the Plus sign and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Click Add to add the printer to the list.

 

Try to print.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


I am an HP Employee

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