I am unable to scan

[JAB55]

I am unable to scan or find the scan icon.  My husband is able to scan under his profile

[Dragon-Fur]

@JAB55 

Welcome to the HP Community --

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@JAB55 wrote:

I am unable to scan or find the scan icon. 

My husband is able to scan under his profile

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Product / Printer Model:  ?

Operating System:  ?

Software / Application:  ?

Connection Type:  ?

Content / File Type:  ?

Paper Size / Type: ?

Job type: "Unable to scan"

Perhaps imagine standing in a crowded room and saying those words to people passing by.

There is simply not enough information for use to guess what you are using (printer model), what kind of device you are using (computer, tablet, phone), what you are doing (app / software), or whether there are good solutions available.

Regardless, we can provide help -- the How-to document is well written and worth reading to gain some perspective on how the scan process is supposed to work:

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

Video

HP Support - How to scan with an HP printer from HP Smart | HP printers | HP Support

Scan PDF - 2 sided documents - 3-minute mark to 4-minute mark

Should you need additional help, perhaps tell us more about your setup and situation.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

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NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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[JAB55]

It's not a printer issue, my husband is able to scan under his profile but I am not able to scan under my profile. Thank you for taking the time to reply.