I am using HP Smart With HP Deskjet 2700 All-in-One. Scanning was Ok Until today

[EyalV]

I am using HP Smart With HP Deskjet 2700 All-in-One. Scanning was OK until today when I got the attached message. This scanner works OK with Windows 11 scanning application

[Gaya1239]

Hi @EyalV,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing an issue with scanning using HP Smart with your HP DeskJet 2700 All-in-One printer. The error message you mentioned isn't attached here, but let's go through some common troubleshooting steps that might help resolve the scanning issue:

Restart the Printer and Computer:

• Sometimes, a simple restart can resolve temporary communication issues between the printer and the computer. Turn off both devices, wait for a minute, and then turn them back on.

Check Connectivity:

• Ensure that your printer is properly connected to your computer and that both devices are on the same network (if applicable). If you're using a USB connection, make sure the cable is securely plugged in.

Update HP Smart and Printer Firmware: Update the firmware on an HP printer

• Ensure that you are using the latest version of HP Smart. Check for updates in the Microsoft Store or the HP website.
• Similarly, ensure your printer has the latest firmware installed. You can usually update firmware through the printer's control panel or via the HP Smart app.

Check for Windows Updates:

• Ensure your Windows 11 operating system is up to date. Sometimes, system updates can resolve compatibility issues with apps like HP Smart.

Run HP Print and Scan Doctor: HP Print and Scan Doctor

• HP provides a diagnostic tool called HP Print and Scan Doctor that can help diagnose and resolve printing and scanning issues. You can download it from the HP website and run it to check for any problems with your printer setup.

Reinstall HP Smart:

• If none of the above steps resolve the issue, try uninstalling HP Smart from your computer and then reinstalling it. This can sometimes fix software-related problems.

Try Windows 11 Scanning Application:

• Since you mentioned that scanning works fine with the Windows 11 scanning application, consider using it as an alternative while troubleshooting HP Smart. This can help determine if the issue is specific to HP Smart or more general.

Check for Error Messages:

• If you received a specific error message, try searching for that error message on the HP support website or forums. It might provide more specific troubleshooting steps tailored to that error.

Refer to this document: HP DeskJet 2700 All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[EyalV]

Hi, I did all the above and Still have this problem. I want to emphasize that there is no problem with scanning with the Windows 11 Scanning Application.

The error message I mentioned was attached here and it popped up after I clicked on Scan in HP Smart

It says: "Couldn't Connect to Scanner " HP smart cannot scan from this printer. Either no scanner was detected or HP Smart is not compatible with the scanner in this printer". Again: the printer is detected by HP Smart and working.

[EyalV]

Hi Gaya1239, I am sorry but you just repeated your previous answer without referring to my last post responded to.

I am waiting for a more helpful solution. Thanks

[Gaya1239]

Hi @EyalV,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!