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‎03-06-2021 01:37 PM

HP Recommended
Product: HP Officejet Pro 8600 Premium
Operating System: Microsoft Windows 10 (64-bit)

HP Officejet Pro 8600 Premium        Model SNPRC-1101-01

Problem: I can scan or copy fine from the glass. When trying to copy or scan using the auto feeder - the feeder will not feed. Printer message - reload the document.

I did install a new driver from HP, but that did not solve the problem.

I have rebooted both the printer and computer - unplugged the power from the printer and restarted - problem continues.

 

Thanks for any help,

Bunky 

 

3 people had the same question
1 REPLY 1

‎03-07-2021 04:57 PM

HP Recommended

Does the feeder even try to feed? Could be dirty rollers, you can try cleaning them with a water dampened lint free cloth.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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