I have a problem with the HP Smart product .... if i use the hp scan interface i can scan without problems on my 3 fonctions printer 5030 , but if i use the smart product HP SMART i have a error message and the scan is impossible .
i have unsinstall hp smart many times and reinstall the product ... the result is the same ... the last month i have no problems with HP SMART ... thanks for your help
The latest versions of HP Smart do require that you sign-in to the application.
All the rest of what follows below is speculation based on what I have seen / experienced using HP Smart, HP Account, HP Smart / HP Connected (used to add printer / ePrint / allowed senders list).
According to the HP Smart how-to documentation, the sign-in is needed to use HP Smart features.
Apparently "features" includes all scan options since the app does use Cloud Services to facilitate at least some of the options available in scan (scan to email, for example). Can you pick and choose options? No - you have to sign in to the HP Smart application (using your HP Account credentials) to use any scan option.
Reminder to those who dislike this requirement: We get it. We don't make the rules.
Regardless, of why - and whether / how the setup is related to your HP Smart / HP Connected setup / ePrint setup - you must have an HP Account and you have to log into the HP Smart application.
What to do?
Open the HP Smart app
Log into the application using your HP Account credentials (for example, your HP Account is likely the same email / password you used to set up your access to our Community).
Make sure the printer is added - if it is not, add your printer to HP Smart.
HP Smart Mobile also provides the means for you to log into (sign in to) the application.
Will that help / work?
If not, you could try removing the printer from the app and re-adding it.
Note: Log into your HP Account if / when you need central access to your device information, including the ability to update your personal account information in your HP Smart / HP Connected account where you printer's email address is managed
Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
Latest versions of HP Smart require that you be signed into the application
Printer Home Page - References and Resources –Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to thePrint and Scan Doctor(Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) aCategory>Topic >Subtopic
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