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HP OfficeJet 3835
Microsoft Windows XP

I can send a fax from my printer if I place the page to be sent on my printer glasa but my cover page, which is stored in the printer's memory will not send.  Any ideas?

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@Normski000

 

Welcome to the HP Support Community.

 

This document should help you: https://support.hp.com/in-en/document/c03677051

 

Let me know if this helps.

 

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I am an HP Employee

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Thank you for the tip but it does not work.  I suppose if I were to print out the cover note and place it in the paper feeder it might fax but the digitalised cover note does not send.

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