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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-21-2021 03:24 AM

HP Recommended
Product: HP envy photo 7134

I cannot scan using the display panel on my printer 

Category:
1 person had the same question
3 REPLIES 3

‎01-25-2021 06:13 AM

HP Recommended

@RJ2021, Welcome to the HP Support Community!

 

To assist you better, are you using a Win PC or a MAC?

How is the printer connected?

A full-feature printer driver is required to be installed on the computer for you to be able to scan from the printer screen.

 

Keep me posted.

KUMAR0307
I am an HP Employee

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‎01-25-2021 02:16 PM

HP Recommended

I am using a PC and the HP Envy Photo 7134 is supposed to be wireless.  It will now print from the PC but wont scan without using the app.  I have been told that it has to be wired to scan, however, even though I have connected it with a hard wire it is still hit and miss.  I do not want to have to keep using the app.  I prefer using the printer screen.

 

No idea what 'a full feature printer driver' is.

 

Thank you.

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‎01-26-2021 02:35 AM

HP Recommended

@RJ2021

 

I understand you are trying to scan from the printer screen using the 'scan to computer' option. This requires a full-feature printer driver to be installed on the computer.

Check if you have one installed. If not, click here to download the HP Full-feature driver. (Wired or wireless)

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Open the HP Printer Assistant > Go to Scan > Manage Scan to computer > Enable

 

Try scanning.

 

Let me know how it goes.

KUMAR0307
I am an HP Employee

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