I can t utilise my scanner

[01138]

• I can t utilise my scanner why?

[Hawks_Eye]

Hi @01138 

Welcome to the HP Support Community! We're here to help you get back up and running.

Got it — before jumping into solutions, let’s narrow things down so we can isolate the cause. A scanner can fail to work for very different reasons depending on the setup. 

To understand your situation better, I need to know a few details:

Device specifics
• What is the exact model of your scanner (or printer if it’s an all‑in‑one)?
• Is it connected via USB, Wi‑Fi, or Ethernet?

Operating environment
• Which operating system are you currently using (Windows, macOS, Linux, etc.)?
• Have you recently changed or updated your OS?

Usage context
• Are you trying to scan from the physical control panel, from a bundled app, or from a third‑party program?
• Does the scanner show up at all in your system’s device list?

Symptoms
• Do you see any error messages or codes?
• Does the scanner make any sound or attempt to start scanning?
• Is printing working fine (if it’s a multifunction device), or is scanning the only issue?

Once I have this information, I’ll be able to pinpoint whether it’s a driver issue, a connectivity problem, or something else. Could you share these details?

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.