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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎09-03-2023 12:59 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M283cdw

I cannot figure out how to get the new hp app to allow the scan to use the document feeder

Category:
1 REPLY 1

‎09-06-2023 12:37 AM

HP Recommended

Hi @rstoney,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

Which Hp app you are referring to? Could you elaborate more on the issue?

Are you not able to scan?

Are you facing any issues with ADF?

 

Meanwhile, you may refer to this document. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping

Nal_NR-Moderator
I am an HP Employee

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