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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎05-29-2024 07:47 AM

HP Recommended
Product: HP Color LaserJet Enterprise MFP M480f
Operating System: Other

I intermittently receive one of the following when trying to scan from MAC desktop:

1. 'HP Color LaserJet MFP M480 [F432ED] is currently unavailable. Please check if it is turned on and connected, or try again later' ,and

2. Cannot make connection with the device (or similar?)

San to USB drive from the printer works fine.

Printing from the MAC works fine 

I successfully scanned one page via HP Easy Scan - then, the error alerts returned. Strange!

We have spent hours with HP Support to no avail

Any assistance would be appreciated

Category:
1 REPLY 1

‎06-01-2024 12:09 AM

HP Recommended

If your connection method is WiFi it might be a less than ideal compatibility between the printer and your wireless hardware. One thing to try is to create a unique SSID for the 2.4Ghz channel of your router and only allow the printer to connect to the 2.4Ghz channel.

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