I cannot set up the scan facility on my printer.

[JAF10]

I have a MacBook which I would like to scan to. However I cannot set up the scan function on my printer at all.

[VikramTheGreat]

Hi @JAF10,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it is when you can’t get the scan function working on your MacBook. This is a common issue with HP printers on macOS, but we can fix it step by step.

Why This Happens

• HP scanning requires the HP app or full-feature drivers.
• macOS sometimes blocks older HP scan drivers.
• The printer may not have Scan to Computer enabled.

Recommended Steps for macOS

1. Install HP App

• Download HP app for Mac: 👉 HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site
• Open the app and sign in with your HP account.
• Add your printer (make sure it’s connected via Wi-Fi or USB).

2. Enable Scan to Computer

• In the HP app: 
  • Click Printer Settings.
  • Enable Scan to Computer.
• If the option doesn’t appear, update printer firmware.

3. Use the HP app to scan

• In the HP app: 
  • Click Scan.
  • Choose Document or Photo.
  • Adjust settings (resolution, color, file type).
  • Click Scan, then Save or Share.

4. Update Drivers

• Go to: 👉 Official HP® Support
• Enter your printer model and download the latest macOS drivers.

5. Test with macOS Image Capture

• Open Image Capture (built-in app).
• Select your HP printer from the list.
• Try scanning from there.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat