I cannot sign in to my HP Account. I forgot password, but can't receive the code to sign in my emai

[karenfoo]

I cannot sign into my HP Account.  I put my signin name, and forgot password.  I click forgot password, and it says that it will send a code to my email, but I never receive it.  I can't scan to email

[Irfan_06]

Hi @karenfoo,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with logging into your HP account.

Here’s a step-by-step guide to help you resolve this issue:

Check Your Spam/Junk Folder: Sometimes, password reset emails can end up in the spam or junk folder. Be sure to check these folders in your email account.

Verify Email Address: Make sure the email address associated with your HP account is correct and that you have access to it. Double-check for any typos.

Email Service Issues: If your email service is experiencing issues, you might not receive the email right away. Try again after some time or use a different email address if possible.

Try a Different Browser/Device: Sometimes, browser issues can interfere with receiving or sending emails. Try accessing your HP account from a different browser or device.

Check for Account Lockouts: If you’ve attempted to reset your password multiple times, your account might be temporarily locked for security reasons. Waiting a bit and then trying again might help.

Update Security Settings: If you have two-factor authentication or other security settings enabled, ensure they are properly configured. Sometimes, security settings can delay or block emails.

If the issue still persists, Kindly refer to the steps on this link to troubleshoot further and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support