I cn't scan from my printer HpEnvy to my laptop

[SueCar1]

I have a new HP laptop, but can't scan from my HP printer (it was ok with the old HP laptop)

[Dragon-Fur]

@SueCar1 

Welcome to the HP Community --

The setup is the same -- or at least similar -- to the procedure you used on the "other" computer.

Install software > configure the feature(s)

123.hp.com - Printer setup from the HP® Official site

https://123.hp.com/

Beware of Fake Sites

Be very careful when out on the Internet looking for help - one little dot, space, or letter out of place can land you in trouble.

The official HP 123 site is where you can find the appropriate (and free) software and drivers for your printer.

There are many “fake” sites listed (in search engines) for “123” – please make sure you are using the actual “HP” site.

If you are asked for money to correct "issues" on your printer or computer OR if the “help” wants to sell you software, threatens you, or wants access to your computer, you are using a “fake” site. Do not give these people your information! 

Reminder

When asked about the software you want to install, opt for the full driver, driver software, full feature software, or similar (name might very).

==============================================

Install the full driver printer software

Restart the computer and log in

True - Windows 11 - as compared to the old Windows 10 - adds features and supports slightly different pathways in Settings to find and manage installed printer software.

Settings_Apps_Installed_Apps_Printer_Software_1

Next,

Depending on your printer model -- and therefore which shortcut is provided on the Desktop,

Open and configure one of:

Printer Assistant

Shortcut icon (as seen on the Desktop) is named for the printer model / series

Select Tab Scan

Open and

Enable "Manage Scan to Computer"

OR

Scan Assistant

Shortcut icon (as seen on the Desktop) is named for "itself", that is "HP Scan Assistant"

Open Manage Scan to Computer

Select  to Enable the feature

HP_Printer_Assistant_HP_Scan_Assistant_5

===================================

Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"