I downloaded the hpSmart App to use mobile FAX with my HP OfficeJet Pro. I scanned. How do I FAX?

[Greene66]

App is installed on my iPhone 13. I have internet and cellular available. I am getting to the screen with my cover page and documents listed but it does not say SEND FAX.

[VikramTheGreat]

Hi @Greene66,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

You’re very close! In the HP Smart app, the Send Fax button only appears after all required fields are completed. Here’s what to check:

Steps to Send Your Fax in HP Smart (iPhone)

1. Open HP Smart → Mobile Fax.
2. Add your Recipient’s Fax Number (including area code).
3. Add your Cover Page details (optional but recommended).
4. Ensure your scanned document is listed under Documents.
5. Once these fields are filled, the Send Fax button should appear at the bottom of the screen.

Common Reasons “Send Fax” Doesn’t Show

• The recipient fax number is missing or incomplete.
• The document hasn’t finished uploading.
• App needs an update (check App Store for HP Smart updates).
• Poor internet connection (Wi-Fi or cellular).

Quick Fix

• Double-check the recipient number.
• Scroll down; sometimes the Send Fax button is hidden until you complete all fields.
• If still missing, sign out and sign back in to HP Smart.

💡 Tip: Mobile Fax doesn’t require a phone line, just a stable internet connection.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat