I get B80659F4 blue screen on my HP OfficeJetPro 8020 printer

[AndraB]

Hi,I get I get B80659F4 error,blue screen on my HP OfficeJetPro 8020 printer . It was working normally until now.

How cna I fix it?

Thanks

[Jay_G24]

Hi @AndraB,

I'd like to help!

I understand you are receiving a "B80659F4" error on the printer screen.

We can perform a factory defaults on the printer to resolve the issue

Try the below suggestions -

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 To restore the printer to the original factory defaults, follow the below steps -

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance.

3. Touch Restore.

4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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