cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Gaff48
New member
2 0 0 0
Message 1 of 2
86
Flag Post

I get a scan error " to use this feature the printer must be connected to the network."

HP Recommended
Office Jet Pro 9018
Microsoft Windows 10 (64-bit)

Office Jet Pro 9018. I get an error message" To use this feature the printer must be connected to the network." The printer is

connected by USB cable & prints ok.

1 REPLY 1
Dragon-Fur
Level 16
Level 16
30,356 30,063 2,733 9,998
Message 2 of 2
Flag Post
HP Recommended

@Gaff48 

 

Which scan software are you using?

 

For example

It is true that some of the scan applications and / or software available for Windows 10 do require the printer to be on the network.

 

Most domestic scanning operations that require a "network connection" are satisfied with a Wired Ethernet, standard Wireless, or Wi-Fi Direct (wireless between printer and computer - no router).

 

Scan-to-Email requires the printer be able to run Web Services and connect the printer to the HP Cloud services (on the Internet).  Scan-to-Email also requires one or another type of email client / mail service connection to your email address.

 

Scan-to-Network folder, where supported, requires a number of settings and permissions and always come method of accessing the destination.

 

References

 

 How to Scan (Windows)

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9018 All-in-One Printer 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation