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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended
Office Jet Pro 9018
Microsoft Windows 10 (64-bit)

Office Jet Pro 9018. I get an error message" To use this feature the printer must be connected to the network." The printer is

connected by USB cable & prints ok.

1 REPLY 1
HP Recommended

@Gaff48 

 

Which scan software are you using?

 

For example

It is true that some of the scan applications and / or software available for Windows 10 do require the printer to be on the network.

 

Most domestic scanning operations that require a "network connection" are satisfied with a Wired Ethernet, standard Wireless, or Wi-Fi Direct (wireless between printer and computer - no router).

 

Scan-to-Email requires the printer be able to run Web Services and connect the printer to the HP Cloud services (on the Internet).  Scan-to-Email also requires one or another type of email client / mail service connection to your email address.

 

Scan-to-Network folder, where supported, requires a number of settings and permissions and always come method of accessing the destination.

 

References

 

 How to Scan (Windows)

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9018 All-in-One Printer 

 

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