I got a new printer HP Envy from HP and needed help to install and was charged fraudulent $1,081.

[abcd462]

Since my old HP printer was not working and received yesterday HP Envy 6110rprinter. I couldn't find a driver and called HP for help. Unfortunately I was fraudulent connected to Nexa Tech Repair. The technician Stella Brown told me I have a lot of problems on my computer which a senior technician had to delete for $199. I am in a few month 86 and just returned from a 25 return flight from China visiting my in-laws. Next I was told I need their Panda service for $919. The technician removed/deleted all my security programs Norton to avoid to interfere with their service and maybe to ensure that anybody from the dark website can break into my computer and steal my data and money as Nexa Tech  maybe will be paid for this. I tried to cancel this service within 24 hours but I am a stupid Senior which anybody can milk. I warn everybody to stay away from Nexa Tech as I paid a lot of money for no protection and really no service to Nexa Tech. Now I am trying to get back my Norton antivirus Software.

[ZBoost_Ultra]

Hello @abcd462 

I’m sorry this happened to you. No real technician would remove your security software or demand hundreds of dollars for “cleaning” your computer. You did the right thing by warning others.

To reinstall norton, visit their website- https://us.norton.com/

Sign in to your account and follow the instructions as per your norton package or otherwise contact their support.