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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎12-17-2020 09:21 AM

HP Recommended
Product: Example: Pavilion 6530HP Laserjet M1522nf
Operating System: Microsoft Windows 10 (64-bit)

I cannot get this printer to scan. It feeds the paper thru the ADF and then sends me an error  message "no paper detected"

Category:
1 REPLY 1

‎01-18-2021 05:41 PM - edited ‎01-18-2021 05:42 PM

HP Recommended

Hello,

 

Hope you are well,  this is a recommended troubleshoot for this type of issues:

 

Please try to make a copy from the printer to make sure the scaner ADF rollers and components are working properly, if it fails even making a copy, most likely this is related to be a Hardware problem, so an Onsite inspection may be a good option for repair, you can get the list of authorized service providers from HP.com - authorized service providers (scroll down to the bottom of the page to see the option)

 

if its working fine when making a copy, the hardware is working ok, You may try to use an Scan app like HP scan and capture, HP smart to connect with the printer. 

 

Regards,

I am an HP employee
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