I have a HP OfficeJet Pro 6960 PCL-3 printer. I can't scan to computer on my new Windows 11 PC

[tamimd67]

I have a HP OfficeJet Pro 6960 PCL-3 printer.  I cannot scan to computer now that I have gotten a new PC (Windows 11).  It is now connected by a USB cable.

I saw a response by Garp_Senchau to a similar question that read as follows:  (my questions are littered throughout the steps)

Uninstall Existing Printer Software

Would you please be specific about exactly what software should be uninstalled?  I only see HP Smart under programs, but there is an annoying web thing that pops up instead of the past interface on my computer.  I don’t know how to disable it or where.

Ensure HP Software is Properly Installed

There is a lot of software out there under that printer series on the support page.  Would you please be specific about exactly what software should be installed?  Please include the SCAN software as well.

Check Scanner Settings

Fair enough . . . I can do this.

Update Drivers Manually

Fair enough . . . I can do this.

Use HP Print and Scan Doctor

https://support.hp.com/in-en/help/printscandoctor

Temporarily Disable Firewall/Antivirus & Reattempt Scanning

Fair enough . . . I can do this.

Open Services & Check Service Status

Fair enough . . . I can do this.

Run Test Scan using HP Printer Assistant Software & Check the Scan Process.

Where do I get HP Printer Assistant Software?

-----

Operating System

                                                Windows 11 Pro 64-bit

CPU

                                                Intel Core i7 9700 @ 3.00GHz             66 °C

                                                Coffee Lake 14nm Technology

RAM

                                                32.0GB Dual-Channel DDR4 (19-19-19-43)

Motherboard

                                                Dell Inc. 0YNVJG (U3E1)

                Graphics

                                                DELL S3219D (1920x1080@59Hz)

                                                Intel UHD Graphics 630 (Dell)

                                                2048MB ATI AMD Radeon R5 430 (Dell)        55 °C

                                                CrossFire Disabled

Running             HP Print Scan Doctor Service

HP - Printer - 20.80.3.8529

               HP Printer driver update released in December 2020

[tamimd67]

Will this include the scanning software?  Sorry, now i see it in the post.

[tamimd67]

UPDATE:

Apparently the software did install, but the printer icon was only linked to the install file.

If I go in to settings and select open the printer app, I get HP smart.  But if i go to network in windows file explorer and click, I get the web thing.  This is needlessly confusing and complicated.  I assume I will have to create my own desktop shortcut.  And why is the computer listed twice?  The third is the scanner - that makes sense, but not the other one.

THAT being said . . . i prefer a wireless connection, but I believe that adobe scan requires a physical one.  Can I do both?

-------

After I installed the software, I restarted and started running the install as admin.  I got to the stage where it asked if i wanted to connect via usb, wireless, etc. or wait until later.  I clicked usb and got this screen.  

I connected the USB cable but Back didn't seem right and Skip was grayed out.  I clicked the connect later box.  Then Skip was available.  It said the software was installed successfully, but your new HP device has not been connected.  It said to connect the device later, double-click the device icon on the desktop to open the device setup program.  Then I am back in the same boat.

[tamimd67]

This is not working.  I don't think we are communicating effectively.  I explained that I preferred wireless, but that adobe acrobat required a physical connection.  I don't need more boilerplate information - if that worked, I wouldn't be here. The pictures you are sending are not applicable to my computer and printer.  The pictures are larger than a page size so I can't really use them.  You are discontinuing the software that just worked. Flawlessly.  Nothing is working and I have spent 5 hours today trying to scan documents.  I don't have more time to waste.  Is there someone I could chat with in real time to get this resolved?  I understand that I am out of warranty but it is ridiculous that I can't even get help installing the printer on a new pc.

[Dragon-Fur]

@tamimd67 

Understood.

Apologies -- and I shall withdraw with grace to make room for another expert to help where I have not done so.

I will remove my posts -- they are worse than naught since they are not helpful for you.

We do not support / provide Chat.

I will forward your concerns to our Moderator team.

You might wish to post a new question just to start over.

I certainly won't answer though I might monitor.

Reminder – New Post – Post New Question

 When you submit your question to the Community,

Increase your chances of receiving an answer ---

For example,

• Provide the model of the device  Product Home and the Operating System / version

• Do NOT include the serial number -- What?  We cannot make use of the information and you should never post private information in a public forum.
• As best you can, describe the issue for which you are seeking our help.
• Tell us what you have tried to fix the problem.

 Post New Question

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

[tamimd67]

Oh please don't remove.  I'm sure they will benefit others.  Sometimes people just don't get what each others are saying.  You have made honest and repeated efforts.