I have an HP 8710 that now makes copies from its glass only in black and white

[like92115]

I have an HP 8710 that for the past couple makes copies from its glass only in black and white even though I say copy in color.

Also when I print from my Windows 11 HP system it only prints in black and white (not even grey I think since one page has yellow highlight but that makes black boxes (not even shaded grey)).

I've tried updating firmware but it say it already up to date. I can't get it to reinstall it. I've tried this through Smart HP and through the printer's control panel.

I also how turned the printer off including disconnecting power and restarted but this this still doesn't copy in color.

I tried popping out and immediately reinserting each of the four printer cartridges but that didn't help either.

I am on the HP Instant Ink program - which is pretty useless now.

I am on a second story so I could throw it out my window but it would hit my truck.

[Kuroi_Kenshi]

Hi @like92115,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Printer Settings:

• Ensure that color printing is enabled in both the printer’s control panel and the printing preferences on your computer.
• In Windows 11, navigate to "Printers & Scanners" in Settings, select your printer, and ensure that the default print mode is set to color.

Driver Update and Reinstallation:

• Go to the HP Support Website and download the latest drivers specifically for Windows 11.
• Uninstall the current printer drivers from your computer and reinstall the downloaded ones. This ensures the drivers are correctly configured for color printing.

Print Quality Diagnostics:

• Run a "Print Quality Diagnostic" report from the printer's settings menu to determine any cartridge issues. This can help identify if one of the color cartridges is malfunctioning.

Check Ink Cartridges:

• Ensure that all ink cartridges have sufficient ink and are correctly installed. Replace any empty or faulty cartridges.
• Clean the cartridge contacts gently with a lint-free cloth.

Printer Firmware:

• Confirm that the firmware is indeed up to date. If you suspect an issue, try doing a manual firmware update using the printer’s Embedded Web Server (EWS).

Reset Printer Settings:

• Perform a reset of the printer settings to default and try selecting color options again.
• Refer to your printer's user guide for instructions on how to reset settings.

Print and Scan Doctor:

• Use the HP Print and Scan Doctor tool for Windows, which can diagnose and fix many printing issues automatically. Download it from the HP Support Website.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,