I have previously been able to scan from my printer to my computer but today it won't scan.

[Mcorr]

I am using an HP Office Jet Pro 8138e All-in-one printer.  I have not had any problems scanning to my computer until today. I downloaded the HP Universal Scan Software but that didn't help.  I get a message that says HP Imaging Device was not found. I tried an online chat but that was a bust - the agent said he was looking at my inquiry but never got back to me.  I tried calling HP Support but they said they couldn't verify my information and should go online with HP support.  This the last option I have.

[zoey7886]

@Mcorr, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Scanner Issues with HP Office Jet Pro 8138e! 

We're thrilled to have the opportunity to assist you and provide a solution.  

There are a few steps you can take to troubleshoot the scanning issue with your HP Office Jet Pro 8138e All-in-one printer:

Check Connection:

• Ensure that your printer is properly connected to your computer via USB or network (Wi-Fi/Ethernet).
• If connected via USB, try a different port and ensure the cable is securely plugged in.

Restart Devices:

• Turn off your printer and computer, wait for about 30 seconds, and then turn them back on.

Update/Install Drivers:

• Visit the HP Support website to download and install the latest drivers and software for your printer: HP OfficeJet Pro 8138e Drivers.
• Make sure to install the full feature software package, which includes the HP Scan software.

Check HP Scan App:

• Open the HP Scan application from your computer.
• Ensure that the HP Office Jet Pro 8138e is selected as the default scanning device.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool. This utility can help diagnose and fix scanning issues automatically.

Verify Printer Settings:

• On the printer control panel, navigate to the "Settings" or "Setup" menu.
• Ensure network settings are active if you are using a network connection.
• Perform a network test if applicable.

Firewall and Security Software:

• Ensure that firewall or security software on your computer is not blocking the scan function.
• Temporarily disable the firewall or security software and attempt to scan again.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,