I just got a new PC and now when i scan documents they are very blurry.

[Seeker502]

Message: I recently moved my HP scanner to a new computer and am forced to use the HP Smart app. Since the switch, my scans—specifically of receipts and documents—are completely washed out and unreadable.

The Problem: The software is aggressively over-exposing the image. The text is faint or entirely missing, and the background is a "blown-out" white. It appears the app’s auto-exposure is failing to calibrate correctly for thermal paper.

Steps I have already taken (which did NOT work):

• Changed Presets: I switched from "Document" to "Photo" mode, but the software still applies a high-contrast filter that erases text.

• Adjusted Output: I tried both Grayscale and Color; both result in the same over-exposed image.

• Resolution: I have tested at 300 dpi and 600 dpi with no improvement.

• Manual Adjustments: Even when using the "Adjust" sliders after the scan, the raw data captured by the sensor is so bright that increasing contrast doesn't recover the missing text.

Request: Is there a way to disable "Auto-Exposure" within the HP Smart app? If not, please provide the link to the "Full Feature Software and Drivers" for my model so I can use the classic HP Scan utility, which allows for manual exposure control. The current "Smart" app is making my hardware unusable for business records.

[Jerry_57]

Hi @Seeker502,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It sounds like you're experiencing issues with scan quality after switching to a new PC and using the HP Smart app. Here’s how you can troubleshoot and improve the scan quality:
 

Check Scanner Setup: Ensure that the document or photo is placed correctly on the scanner glass or in the Automatic Document Feeder (ADF) using the guides provided.

Adjust Scan Settings:
 

• Open HP Smart: On your Mac or PC, open the HP Smart app.
   
• Select Scanner Settings: Click the Printer Scan tile and then access the settings.
   
• Disable Auto Preview: You can turn off the auto preview by clicking the wand icon and disabling the auto preview switch if it's causing issues.
   
• Modify Exposure Manually: Adjust the exposure settings manually if possible. Look for options to modify brightness, contrast, and other factors in the scan settings.
   
• Resolution Settings: Increase the scan resolution setting if the option is available. Higher resolution scans may take longer but often result in clearer images.

Scan in Color Mode: If you're currently scanning in black and white or grayscale, try scanning the document in color mode to see if there's any improvement.

Update or Reinstall the App:
 

• Ensure you have the latest version of the HP Smart app. If not, update it.
   
• Sometimes, reinstalling the app can reset any glitches or settings that might be causing issues.

Calibration and Maintenance:
 

• Run any available calibration or maintenance tools if they are included in your scanner's utility settings. Regular maintenance, like cleaning the scanner glass, can also help.

Try Alternative Software: If the issue persists with HP Smart, consider using different scanning software that might offer better control over exposure settings.


I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support