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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP
Microsoft Windows 10 (64-bit)

i JUST PURCHASED A HP OFFICE PRO 901E

i AM TRYING TO SCAN PAPER SO I CAN UPLOAD 

my error message is: Having trouble opening this PDF it exceeds the max page size

1.I COPY MY TAX

2. COPIES ARE NOT IN PDF

3.  I AM UTILIZING THE  HP SMART WHICH I DOWNLOADED

MY QUESTION IS SHOULD I be pushing the scan button on my printer? or just scan using HP smart

1 REPLY 1
HP Recommended

@Lion328

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Create a custom paper size directly from the printer properties menu.

  1. Load the custom-size paper into the paper input tray.

  2. Open the item you want to print.

  3. Click File, and then click Print.

  4. In the Print window, click Preferences, Properties, or Printer Properties.

  5. Click the Paper/Quality tab, and then click Custom.

    NOTE: If you do not see a Custom button on the Paper/Quality tab of the printer properties window, skip to the section to Create custom paper sizes from Devices and Printers.

    Custom button in print properties

  6. In the Custom Paper Size window, click New.

  7. Type a name for your custom paper size, adjust the width and height to your preference, and then click OK.

    NOTE: To change the dimensions to metric, click Millimeters.

    Your custom paper size is now saved. You can select this custom paper size in the future and edit it if needed.

  8. Click OK, click the Paper Size drop-down menu, and then scroll down and select your custom paper size.

    Custom paper size in drop-down list

  9. Make any other preference changes if necessary, and then click OK.

    NOTE: Supported paper sizes vary by printer. If you input custom dimensions that your printer does not support, the new custom paper size does not display when you attempt to print. Check the printer specifications for your printer for more information on supported paper sizes.
  10. Click OK or Print to print the document.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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