I just was routed to a technician for a printer problem. He was very rude and unhelpful.

[MoJo2025]

I was having trouble scanning so I went on line (edited). I was directed to an option to get new drivers. There was an error finding the driver. I asked the chat bot and gave it my info. Then I was connected with a tech. He was very rude and arrogant. He wanted me to give him access to my PC so I did. I was not comfortable with him or the fact that he had control of my PC. He started going places he did not need to go on my PC and then he started smart mouthing me. I hung up and unplugged my PC. Is this kind of treatment similar to anything anyone else has experienced? I was insulted and not impressed. Is it easy to get into a scam situation with this kind of help?

[zoey7886]

@MoJo2025,Welcome to the HP Support Community!   

Thanks for reaching out about your query regarding your printer!  

We're thrilled to have the opportunity to assist you and provide a solution.   

To help me look into this properly, could you please share the previous case ID(s) via private message?  

Looking forward to your response so we can get this resolved.   

Take care, and have an amazing day!   

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