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I keep getting a paper jam message when I send

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The error message i get is ' clear paper jam' and there is no jam.

Its an officejet

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HP Support Agent
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@Asanwa, Welcome to HP Support Community!

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted.

TEJ1602
I am an HP Employee

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