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I'm getting lines down the middle of the page when I scan with the feeder. how do I fix

HP Recommended
8030
Microsoft Windows 10 (32-bit)

I'm getting lines down the middle of the page when I scan with the feeder. how do I fix

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Hello, and Welcome to the HP Support Community!

 

Try looking at this tutorial on cleaning the scanner glass: https://support.hp.com/us-en/product/hp-envy-7640-e-all-in-one-printer-series/6617267/document/c0534...

 

c05201290.gif

You'll usually find a piece of paper in window #3, at the same location the stripe appears on the page.

 

WyreNut

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We have liftoff.  the first set of instructions worked.  since I was scanning from the doc feeder I didn't think the glass was dirty and it wasn't.  What I didn't realize until I look at your directions was that there is a small glass strip separate from the main glass that is for the doc feeder.  DUH 🙂  Once I cleaned that it started scanning without the lines.  

 

Thank you.  Great job.

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