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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-22-2025 09:18 AM

HP Recommended

I think I made a mistake purchasing this HP Diskjet 4133e , I finally got it to scan the items but now it doesn't download to save it so I can email it , I get a message saying "can't safely download this item", it is connected to my xfinnity website . Any suggestions before I toss it in the trash? 

1 REPLY 1

‎02-22-2025 10:16 AM - edited ‎02-22-2025 10:28 AM

HP Recommended

The files are being blocked by the ISPs policy or by the application (outlook, thunderbird, Apple, etc)

PDF and DOCX can have macros that can be harmful.   I get around this (AT&T) by compressing the files to .zip and then renaming the .zip to .bin or .hex since zips are also blocked.  Note it may be the recipients ISP or the senders ISP or both causing the block. 

 

You may have to sign up for a premium email account.

 

I once tried to scan a dollar bill but the warning I got was different from what you got.

 

Let me know what you find out as this can be a problem for other users.

 

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