I'm now being asked to log in every time I scan a document. Stop it?

[RamblinManGuy]

I've owned this printer for a few years.  I believe some new HP software was recently installed.  Now, each time I open the app to do a quick scan, it tells me I must log in.  This takes me to a screen where often I have to do silly human tricks to prove I'm a human, and usually results in the web-site saying it is taking longer than expected.  Eventually, I can scan.

I've never had to do this before.  Is there some setting to make it remember the log in if that's needed for some reason?

 Thank you.

[sandytechy20]

@RamblinManGuy

Welcome to the HP support community.

Which application are you using to scan?

[RamblinManGuy]

I'm on a Mac using Ventura 13.0.1. 

I use the HP Smart software to scan.  It reads version 14.0.1.  I may be wrong but I think it may have recently installed an update as well. 

[sandytechy20 · Accepted solution]

@RamblinManGuy

Update the HP Smart app

If the issue persists, uninstall and reinstall HP Smart app

Please delete from /Users/Username/Library/Application Support/HP Smart. Then delete HP Smart from the Applications folder and reinstall from the Mac App Store.

Here are the steps to install the HP Smart app:- Click here

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[RamblinManGuy]

I'm going to give this a shot to re-install, I guess, but even HP's own instructions per the link you sent have this note:

2. If you are setting up HP Smart for the first time, you must create or sign in to an HP account to access all printer functions.

I'm not sure why I need an account simply to scan something, so now I'm wondering if this required sign-in is mandatory?  I'm not sure if Apple is keeping it from working or HP.

I will try to re-install.  Thanks. 

[RamblinManGuy]

Thank you!  The re-install seems to have done the trick.   FYI that I did not have the folder in the user library that it was suggested I delete.  I could not find any folder called HPSMART but I did remove it from the applications and re-install.  Seems to have worked.  Thank you!