I moved my Printer and have it reconnected and it prints fine but it no longer scans

[DrSky]

Where can I get the HP Smart

[zoey7886]

@DrSky, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding scanner issue on Laser Jet Pro! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Since it’s printing fine, that’s a good sign that the connection is working, so the issue might be with the scanning software or settings.

Let’s try these steps to get your scanner back up and running:

Check the HP Smart App

If you haven’t already, you can download the latest version of HP Smart for Windows 11 from the Microsoft Store or the HP website. Or click here. HP Smart is essential for scanning and managing your printer. 

Restart the Printer and Computer

• Turn off the printer and unplug it for about 60 seconds.
• Restart your computer as well — this can help reset any communication issues.

Check Scanner Connection in HP Smart

• Open the HP Smart app.
• If the printer appears, try initiating a scan from the app.
• If the printer isn’t listed, try re-adding it using the “Add Printer” option.

Run HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool.
• Let it automatically detect and fix any scanning issues.  

Let me know if this helps!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,