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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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HP OfficeJet 3830 All-in-One Printer

Can anyone assist me with finding a replacement part for the part that holds the paper up before it prints? No having it is causing my paper to print crooked and/or jam quite frequently.

2 REPLIES 2
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Go the the below site and enter your serial number
https://partsurfer.hp.com/partsurfer/

 

Look for the part you need such as fan, cable, battery etc
If looking to replace a cable (for example) the HP part# is usually on a tag and the manufacturers part is sometimes printed on the cable. If no picture is shown then search for images of the listed HP part# and compare it to your broken part.

Once you find the part number you can search the internet for a vendor. Amazon, eBay, Aliexpress all have their own search engines.

 

This video might be useful

https://www.youtube.com/watch?v=Ahl42g8DUkM

 

You might be able to spot the part you need here

https://www.youtube.com/watch?v=NnGRFuZ1ZK0

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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This knowledge base article will also provide some valuable tips https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/How-to-find-replacement-paper-trays-or-any-oth...

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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