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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-23-2020 07:08 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

This is very aggravating.  I can't get any support people of the phone.  I can't get my printer fax capabilities to work and I really need to have this fixed.  I also cannot get pages printed from my personal PC, although when I use my office PC the printer works.  I need HP support and every time I try to reach them they say their support services are shut down.  I need help ASAP.

-Eric Crook

Category:
1 REPLY 1

‎10-27-2020 08:17 AM

HP Recommended

@Chooey1

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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