I need to delete old email addresses from a HP Envy 7800 printer

[GKP447]

I am trying to delete old email address on my scanner but it's asking for a PIN which i don't have because those emails are no longer in use. 

[Garp_senchau]

@GKP447, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Ah, the classic forgotten PIN dilemma! 😅 No worries, we can get around this and remove that old email from your scanner. Here’s what to do:

Try Default Admin PIN: Printers use a default PIN like 000000 or 123456. Give that a shot.

Check the printer’s embedded web server (EWS):

• Find printer's Ip address; you can do this by printing the network configuration page
• Enter that IP address in a web browser to access the EWS settings.
• Look for Scan to Email settings under "Web Services" and see if you can reset or remove emails there.

Use HP Smart App: Open HP Smart on your computer, go to printer settings, and see if it lets you change or remove the email without needing a PIN.

Reset the Printer’s Admin Password: If it’s locked with an admin PIN, a factory reset may be needed.

• On the printer’s screen, go to Setup > Printer Maintenance > Restore Factory Defaults.
• This will reset everything, so you will need to setup everything again.

Guides for your reference:

Create and manage an HP account or HP Smart account | HP® Support

HP printer setup (Windows built-in driver) | HP® Support

HP printer setup (Wi-Fi network) | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,